Warranty Policy
Warranty Policy
Warranty Coverage
At JAPTEC, we are committed to providing genuine gaming consoles, gaming accessories, electronics, memberships, gift cards, and related products. Unless otherwise mentioned on the product page, the warranty for eligible products is provided solely by the respective manufacturer in accordance with their official warranty terms and conditions.
Warranty coverage generally applies to manufacturing defects, hardware failures under normal usage, and factory-related malfunctions. The warranty period begins from the original purchase date mentioned on the invoice and may vary depending on the brand and product.
Warranty Exclusions
The manufacturer’s warranty does not cover damage resulting from accidental impact, physical damage, water or liquid exposure, electrical surges, misuse, negligence, unauthorized repairs or modifications, software changes, use of incompatible accessories, cosmetic damage, or normal wear and tear. Products showing signs of tampering or unauthorized repair may not qualify for warranty service.
Warranty Claims
If your product develops a fault during the warranty period, please retain your original purchase invoice and warranty card (if provided). Customers should contact the manufacturer’s authorized service center for inspection and warranty service. The service center will examine the product and determine whether the issue is covered under the manufacturer’s warranty policy.
Depending on the inspection results, the manufacturer may repair the product, replace defective parts, replace the product where applicable, or reject the warranty claim if the warranty conditions are not met.
Service & Responsibility
Warranty repair and replacement timelines depend on the product category, availability of spare parts, manufacturer procedures, and service center workload.
JAPTEC acts only as an authorized reseller and does not independently provide manufacturer warranty services unless specifically mentioned on the product page. All inspections, repairs, replacements, approvals, and warranty decisions are handled exclusively by the respective manufacturer or its authorized service network. JAPTEC shall not be responsible for delays or decisions made by third-party service providers.
Customer Responsibility
To maintain warranty eligibility, customers should use products according to the manufacturer’s instructions, avoid unauthorized repairs or modifications, retain the original purchase invoice and warranty documents, and protect the product from accidental or physical damage. Failure to comply with these requirements may result in rejection of the warranty claim.
Policy Updates
JAPTEC reserves the right to modify this Warranty Policy at any time without prior notice. Any changes become effective immediately upon publication on the website.
Contact Information
For warranty-related assistance, please contact:
JAPTEC
Owner: Sanjay Chadha
Address:
208, 90 Mansarover Building
Nehru Place
New Delhi – 110019
India
Email: japtecmultimedia@gmail.com
Phone: +91 9319721666
Customers may also contact the respective manufacturer’s authorized service center directly for warranty service and technical support.
By purchasing products from JAPTEC, you acknowledge and agree to the terms of this Warranty Policy and the warranty conditions of the respective manufacturer.